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Parker: Your Augmented Reality Bear FAQs

Where do I download the Parker app?
Visit our Parker Setup Guide to download the app and play!

What devices work with Parker?
Parker works with iPad, iPhone, Android and Kindle devices.

iPad and iPhone:

  • iPhone 5s or higher
  • iPad 4 or higher
  • iPod Touch 6th generation
  • Please note that devices must be on iOS 10 or higher

Android:

  • Tablets or smartphones running OS 5.0 (Lollipop) or higher

Kindle: 

  • Kindle Fire 2015+

Quick Tip: Please note that older Android devices from 2014 and before running OS 5.0 (Lollipop) may struggle with some AR events.

Does playing with Parker require WIFI?

No, Parker does not require WiFi, Bluetooth or a cellular connection to play!

Quick Tip:  

You will need WiFi or a cellular connection to download the app. Once the app is downloaded you do not need to be connected to play. No WiFi. No Bluetooth. Just download and play!

Do I need Parker the Bear to play the app?

Yes, the app and Parker were designed to played with together. Features and games are not accessible without Parker to unlock.

My child is under 3 years old. Can we play with Parker together? 

All aspects of the Parker app will work as cooperative play between parent and child, so with adult supervision the age range becomes more flexible. However, our age recommendation of 3+ is reflective of the recommended age for safety compliance with the product. 

I can't locate the Welcome Letter from Parker. How do I unlock the app?

No problem! Our Customer Care team is happy to help. Please contact us at info@seedling.com.hk

How do I clean Parker? 

You can machine wash Parker on the gentle cycle in cold water and tumble dry low. Or, spot clean as needed with a damp, cloth and mild detergent.

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